Terms and Conditions
Please read the following terms and conditions carefully before approving your quotation.
Exclusions
1. Exclusion clause relating to chimney work: Because of the manner in which chimneys are constructed, we are unable to provide any guarantee that work done to chimneys (including, but not limited to, re-pointing, re-rendering, and work around the chimney stack) will prevent some water infiltration. This is due to the fact that chimneys are built of porous brick/stone and mortar which, after sufficient water saturation, over time acts as a sponge and through capillary action and gravity allow water to run down the internal flue and manifest itself by way of damp in internal rooms.
We will always ensure and guarantee that our work will be undertaken to a reasonable and satisfactory standard in line with our legal obligations to you, but cannot guarantee that the work will prevent water penetration through this cause. Please note that this does not affect your statutory legal rights. On any job which requires any kind of chimney work, we advise upon completion of our work you (the customer) arranges for a gas inspection to be done by a registered gas safe fitter, as we can’t be held responsible for any debris which might be dislodged on the inner flue lining.
2. We cannot be held responsible for any minor and unforeseeable damage caused to ceilings during our work.
General Conditions
- 3. If the Customer wishes to cancel the contract, the Customer must inform Rooflex Roofing Solutions in writing within 14 days of signing the contract. Clients are entitled to a 14 day cooling off period during which no costs are incurred.
- 4. Any "Approximate Installation Date" given is an estimate only. The Customer will be notified as early as possible of any necessary alteration to the approximate installation date.
- 5. Any salvage value of existing materials (such as slate, tiles, lead) has been taken into account when calculating the quotation.
- 6. We will hold the price of any quotation for a period of 28 days, after which Rooflex Roofing Solutions reserves the right to amend the specification and associated costs. If the price of materials or labour changes between the time of acceptance of quotation and commitment of work we reserve the right to increase or decrease the quotation as necessary. The Customer will always be notified in writing of such amendments.
- 7. Where the Customer agrees that works are to commence within 14 days of the signing of the quotation and subsequently cancels the order the Company reserves the right to apply Condition 30 below.
- 8. The enclosed quotation is based on carrying out the works during normal working hours (Monday to Friday, excluding bank holidays) unless otherwise stated. Should the Customer request work to be carried out outside of these hours, Rooflex Roofing Solutions reserves the right to charge an additional premium.
- 9. Rooflex Roofing Solutions reserves the right to change the specifications at any time with a specification equal to or better than the original. Should the specifications be changed in any way, the Customer will still receive the same level of quality and finished product. Any specification changes will be notified to the customer prior to any changes.
- 10. Please note that works specified have been quoted to be carried out using simple access equipment unless otherwise stated.
- 11. If unforeseen works are revealed the Customer will be notified immediately and a further quotation provided as necessary.
- 12. There is no tensile strength to mortar in accordance with BS5534 mortar use in roofs, valleys, ridges & verges is prohibited, therefore we can’t guarantee mortar.
- 13. Upon discovering possible hazardous material, all work will stop and our findings reported to you. With your consent we will arrange for specialist testing and disposal to comply with legal recommendations, extra costs will be quoted as variations.
Guarantees & Liability
- 14. Repairs are not guaranteed. Re-roofing works carry a 10 year guarantee. Rooflex Roofing Solutions accepts no responsibility for ponding of water on flat roofs following re-roofing on refurbishment projects or new works where the roof structure was completed by others.
- 15. Any report provided is for the benefit and use of the addressee only. Rooflex Roofing Solutions cannot accept responsibility or liability for our survey or of such report, to any other company or person. On no account must it be duplicated or copied in whole or in part without Rooflex Roofing Solutions express authority.
- 16. If any court or competent authority decides that any of the provisions or any part of a provision of these Terms are invalid, unlawful or unenforceable to any extent, the term or the part of the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
- 17. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
- 18. These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts. Rooflex Roofing Solutions does not accept orders from addresses outside the UK.
- 19. Permit us to display a sign, notice or advertisement which can be seen from outside the Premises giving our name and contact details.
- 20. Permit us to take photographs or moving images of the Works for use in our portfolio of works carried out, for marketing purposes and/or promotional purposes provided that such images obscure all personal information and/or car registration numbers.
- 21. Rooflex Roofing Solutions will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control ("Force Majeure Event").
Payment Terms
- 23. Full payment is due upon completion of the works and the following payment terms will apply: 25% prior to commencement, 50% half way through the project, remainder on completion. We reserve the right to submit interim invoices to the value of work undertaken at that date.
- 24. Any projects covered by Competent Roofer will also include deposit protection.
- 25. In the case of late payment, Rooflex Roofing Solutions reserves the right to charge a small administration charge, plus interest at a rate of 3% per month on the balance outstanding.
- 26. Until payment is made in full, title to goods shall be retained by Rooflex Roofing Solutions. Until payment has been made in full, the Customer grants Rooflex Roofing Solutions, its agents and employees an irrevocable licence at any time to enter any premises where the equipment is or may be stored in order to remove it.
- 27. If any monies are being held on a retention basis we must be informed in writing before commencement of works.
- 28. Where Rooflex Roofing Solutions is prevented from completing the work for reasons beyond their control, Rooflex Roofing Solutions reserves the right to invoice for the works carried out to that point.
- 29. In the case of cancellation, Rooflex Roofing Solutions reserves the right to charge an administration fee for work incurred. Rooflex Roofing Solutions will also make a charge for any goods/services which have been ordered in advance. Materials which can be returned are not chargeable however, Clients are entitled to a fourteen day cooling off period during which no costs are incurred.
- 30. Rooflex Roofing Solutions reserves the right to charge for any loss or expense incurred through disruption or delay to the progress of work caused either directly or indirectly by the actions of tradesmen or others not in employment of Rooflex Roofing Solutions.
- 31. Payment complaints must be notified within 7 days of receipt of an invoice.
Conditions to be undertaken by the Customer/Occupier
- 32. The Customer shall provide a safe supply of electricity and water when necessary.
- 33. In all circumstances, items of fittings and furnishings likely to be damaged during work should be removed from the vicinity or protected by the Customer to prevent damage by dust impregnation. Rooflex Roofing Solutions cannot accept responsibility for damage to such items. Any items remaining shall be the responsibility of the Customer.
- 34. The position of any concealed services should be clearly marked out by the Customer as we cannot accept responsibility for accidental damage to such items if they are hidden from view.
- 35. The Customer shall be responsible for any planning or building regulations approval, permissions, structural calculations or any professional costs that may be incurred during the execution of the works. It is the customer's legal responsibility to secure the necessary permissions from their local authority and certification for any works. If Rooflex Roofing Solutions are to apply for any of these permissions, it will be clearly stated on the quotation.